Privacy Policy

1. Introduction

UDIG Solutions Inc, doing business as EPYC Courier Service ("EPYC," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.epyccs.com), use our client or driver portals, or use our courier services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, phone number, and mailing address
• Business name and billing information
• Delivery pickup and drop-off addresses
• Driver application information (license, vehicle details, background check data)
• Account credentials (email and encrypted password)
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited and time spent on our website
• GPS location data (for active deliveries and driver tracking)
• Device information and unique identifiers

3. How We Use Your Information

• To provide and manage courier delivery services
• To process payments and send invoices
• To communicate with you about deliveries, account updates, and support
• To enable real-time delivery tracking
• To verify driver qualifications and maintain safety standards
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our terms

4. HIPAA Compliance

For medical courier services, EPYC complies with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect Protected Health Information (PHI) during transport. Our drivers are HIPAA trained, and we maintain Business Associate Agreements (BAAs) with healthcare clients as required.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Payment processors, cloud hosting, and analytics tools that help us operate
• Delivery parties: Sender and recipient information necessary to complete deliveries
• Legal requirements: When required by law, court order, or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of data we hold about you
• Lodge a complaint with a data protection authority

California residents have additional rights under the CCPA/CPRA. To exercise any of these rights, contact us at admin@epyccs.com.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: